Overview

The Contacts module provides a comprehensive customer relationship management system within WAPI. It allows you to store, organize, and manage all your customer information in one centralized location for efficient communication and engagement.

Contact Management

• Contact Database: Store customer information including names, phone numbers, and other details
• Segmentation: Group contacts based on various criteria for targeted communication
• Interaction History: Track all interactions with each contact
• Custom Fields: Add custom information fields specific to your business needs
• Import/Export: Bulk import contacts or export contact data as needed

CRM Features

• Customer Profiles: Comprehensive profiles with purchase history and preferences
• Tagging System: Organize contacts with custom tags for easy identification
• Communication Tracking: Monitor all communication touchpoints with customers
• Activity Timeline: View chronological history of customer interactions
• Relationship Mapping: Understand customer relationships and buying patterns