Overview

Agent Management allows you to create and manage team members who will handle customer conversations and manage your WhatsApp marketing operations. This module provides tools to assign roles, track performance, and coordinate team activities.

Agent Administration

• Agent Creation: Add new team members with appropriate access levels
• Role Management: Assign different permission levels to agents based on responsibilities
• Profile Management: Configure agent profiles, availability, and contact information
• Workload Distribution: Balance conversation assignments across team members
• Access Control: Define what features and data each agent can access

Task Management

• Conversation Assignment: Assign specific customer conversations to agents
• Task Prioritization: Set priority levels for different customer issues
• Collaboration Tools: Enable team members to collaborate on complex issues
• Performance Tracking: Monitor agent response times and resolution rates
• Activity Monitoring: Track agent activity and engagement with customers