Overview

The Chat Inbox provides a centralized messaging hub for managing all customer conversations through WhatsApp. It offers a unified interface to view, respond to, and organize customer interactions efficiently.

Key Features

• Unified Inbox: Manage all WhatsApp conversations from a single dashboard interface
• Conversation Organization: Sort and filter conversations by date, status, or customer
• Quick Reply Templates: Use pre-defined responses for faster customer service
• Message Attachments: Send and receive images, documents, and other media files
• Conversation History: Access complete chat history for context and follow-up

Management Capabilities

• Conversation Tagging: Organize chats with custom tags for easy filtering
• Assign Conversations: Transfer chats to specific team members for specialized handling
• Auto-responses: Set up automated replies for common customer inquiries
• Notification Controls: Manage alerts for new messages and conversation updates
• Search Functionality: Quickly find specific conversations or messages